Critical Analysis of the Roles of Actors in the Deployment of Software

Many organizations resort to software deployment with the intention to simplify their daily activities, and for competitive advantage. The deployment consists of two main phases, development and implementation. Unfortunately, software doesn’t always fulfil the organization’s intentions. This is attributed to numerous factors, some of complex nature, which happen among humans, non-humans, and between humans and non-humans actors during development and implementation of software. Case study research was conducted to understand the roles of actors, and how their actions and interactions impact the development and implementation of software in the organization. Actor Network Theory (ANT) was employed in the analysis of the data. The theory focused on activities including the negotiation among actors which happened within heterogeneous network.